Privacy policy

Louise Lane Boutique (“Louise Lane,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit shoplouiselane.com, make a purchase, contact us, or otherwise use our website and services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The personal information we collect depends on how you interact with our Services and may include:

Information You Provide to Us

When you make a purchase, create an account, contact us, or otherwise interact with our Services, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment and transaction information
Account information, when applicable
Communications you send to us
Information you voluntarily provide through forms, reviews, promotions, or other features

Payment information is processed through Shopify and applicable payment providers. Louise Lane Boutique does not directly store complete payment card information.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

IP address
Browser and device information
Information about how you interact with our website
Pages and products viewed
Referring website or source
Cookie and similar technology information

Information From Third Parties

We may receive information from companies that help us operate our business and provide our Services, including Shopify, payment processors, shipping providers, analytics providers, advertising partners, and other service providers or applications we use.

How We Use Your Information

We may use personal information to:

Process and fulfill orders
Process payments
Provide shipping and tracking information
Communicate with you about your orders
Provide customer service
Maintain and improve our website and Services
Personalize your shopping experience
Send marketing communications where permitted
Measure and improve our marketing and advertising
Detect and prevent fraud, security incidents, or misuse
Maintain business and transaction records
Comply with applicable legal and regulatory requirements

Cookies and Similar Technologies

Our website and the services we use may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand how visitors use our Services, improve performance, and support analytics and advertising.

You may be able to manage certain cookie preferences through your browser or through privacy controls made available on our website. Disabling certain cookies may affect how some features of the website function.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our Services, including to:

Shopify, which provides our e-commerce platform
Payment processors used to securely process transactions
Shipping and fulfillment providers used to deliver orders
Technology and service providers that assist with website operations, communications, analytics, security, and other business functions
Advertising and marketing partners, when applicable
Professional advisers or government authorities when necessary to comply with applicable law, protect our rights, prevent fraud, or respond to lawful requests

We may also disclose information in connection with a business transaction, such as a merger, sale, restructuring, or transfer of business assets, where permitted by law.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information in connection with your use of our online store.

Shopify's handling of personal information is governed by its own applicable privacy terms and policies.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from us, you may unsubscribe at any time by using the unsubscribe option included in the communication.

You may still receive non-marketing communications when necessary, such as order confirmations, shipping notifications, or customer-service messages.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request a copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications or other processing where applicable

These rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.

Data Security

We take reasonable administrative and technical measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.