Shipping policy

Thank you for shopping Louise Lane! We carefully package and ship each order ourselves and appreciate your support of our small business.

Processing Time

Orders are typically processed and packaged within 1–3 business days after your order is placed. Business days do not include weekends or holidays.

During new releases, sales, vendor events, or other high-volume periods, processing may take a little longer. If there is a significant delay with your order, we will do our best to communicate that with you.

Once your order has shipped, you will receive a confirmation email with tracking information.

U.S. Shipping

Louise Lane currently ships within the continental United States.

Shipping rates and available shipping methods will be calculated and displayed at checkout based on your order.

Orders of $100 or more qualify for FREE standard shipping.

Estimated delivery times shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Local Pickup

When available, local pickup will be shown as an option at checkout.

You will receive a notification when your order is ready for pickup. Please wait until you receive this notification before attempting to pick up your order.

Pickup instructions and location details will be provided with your order.

Pre-Orders

Pre-order items must be paid for in full at the time of purchase.

Estimated arrival or shipping timelines will be provided in the individual product description. Because pre-order items have not yet arrived to us, these dates are estimates and may be affected by circumstances outside of our control.

If your order contains both in-stock and pre-order items, please refer to the product description or order information for applicable shipping details.

Order Changes & Cancellations

We begin preparing orders as quickly as possible. Because of this, we cannot guarantee that an order can be changed or canceled after it has been placed.

Please carefully review your shipping address, items, sizes, and other order information before completing checkout.

If you notice an issue with your order, contact us as soon as possible at info.shoplouiselane@gmail.com. We will do our best to help when possible, but changes or cancellations cannot be guaranteed once processing has begun.

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery times are outside of Louise Lane's direct control. Carrier delays may occur due to weather, holidays, service interruptions, or other unforeseen circumstances.

We appreciate your patience if your package experiences a carrier delay.

Lost, Stolen, or Misdelivered Packages

Please make sure your shipping address is complete and accurate before placing your order.

If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, contact us at info.shoplouiselane@gmail.com and we will do our best to help you determine the next steps.

Louise Lane is not responsible for packages that are stolen after confirmed delivery or for orders shipped to an incorrect address provided by the customer.