Refund policy

At Louise Lane Boutique, our heart is to serve our customers with kindness, grace, and integrity. We hope you love your purchase, but we understand that sometimes something may not work out. Please review our return policy below.

Online Returns

We accept returns on eligible online purchases for store credit only.

To be eligible for a return, items must be:

Unworn and unwashed
Undamaged and unaltered
Free from stains, makeup, deodorant, odors, pet hair, or other signs of wear
Returned with original tags attached

Louise Lane Boutique reserves the right to deny a return if an item does not meet these conditions.

Return Window

Return requests must be made within 7 days of delivery, based on the carrier's tracking information.

Once your return is approved, the item must be shipped back within 7 days of approval.

Returns received outside of these timeframes may not be accepted.

Store Credit

Eligible returns will be issued as store credit in the form of a Louise Lane E-Gift Card. Store credit does not expire.

We do not issue refunds to the original payment method for standard returns.

Please allow 5–7 business days after your return is delivered to us for it to be inspected and processed. Your E-Gift Card will be sent to the email address associated with your order.

Original shipping charges are non-refundable unless an issue was caused by an error on our part or an eligible defective item.

Final Sale Items

The following items are considered final sale and are not eligible for standard returns or exchanges:

Jewelry
Bodysuits
Beauty products
Swimwear
Sale or clearance items
Gift cards
Items marked “Final Sale”

If you experience an issue with a final sale item, please reach out to us. While we cannot guarantee a return or exchange, we are always willing to listen and review the situation when appropriate.

Event Purchases

Purchases made at Louise Lane vendor events, pop-ups, markets, or other in-person events are considered final sale and are not eligible for standard returns or exchanges.

That being said, our heart is always to serve our customers with kindness, grace, and integrity. If there is an issue with something you purchased, please reach out to us. We understand that circumstances can be different, and we are always willing to listen and do our best to make things right when possible.

If an item purchased at an event is damaged or defective, please contact us so we can work with you toward an appropriate resolution.

Exchanges

We do not offer direct exchanges.

If you need a different size or style for an eligible online purchase, you may return the original item according to this policy for store credit and place a new order.

Availability of another size or style cannot be guaranteed.

Return Shipping

Customers are responsible for return shipping costs for standard returns. Original and return shipping costs are non-refundable.

We recommend using a trackable shipping method, as Louise Lane Boutique is not responsible for return packages lost in transit.

Please contact us before sending a return. Return instructions will be provided once your return request has been reviewed.

Damaged, Defective, Incorrect, or Missing Items

We carefully inspect and package our items, but we understand that issues can occasionally happen.

If your online order arrives damaged or defective, contains an incorrect item or size, or is missing an item, please contact us within 2 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos of the item and packaging, when applicable

Please do not send an item back before contacting us.

We will review the situation and work with you toward an appropriate resolution. If the issue was caused by an error on our part or an eligible product defect, we will provide additional instructions and cover applicable return shipping costs when necessary.

Order Changes & Cancellations

We begin processing orders as quickly as possible, so changes or cancellations cannot be guaranteed after an order has been placed.

Please carefully review your items, sizes, shipping address, and order information before completing checkout.

If you notice an error, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to help.